FAQ's

F.A.Q’s

When will I receive my order and how much is the postage?

You will receive your order within five working days, usually sooner on items we have in stock. For Heirlooms, please check the item description for production times and if you need it for a certain date please let us know. First class recorded delivery is £6.95 and Next Day Special Delivery £8.95 Europe £10.95 International £15.95

 

I am having problems with my order what do I do?

You can give us a call and order over the phone on 0845 803 8231

 

Is my payment secure?

Yes, we use a SSL secure server for our payments so you can relax.

Which cards do you accept?

We accept all major credit and debit cards.

What if I don’t like something or it doesn’t fit?

You are welcome to return goods within 14 days of receiving them for a full refund (less postage) or exchange. Items must be in their original condition, unworn and unwashed with their labels and tags intact.

Supposing I receive faulty goods?

We hope very much this will not happen but if there is a problem with an item please return it for a full refund or exchange.

Do you have a shop?

We don’t have a shop at the moment but are hoping to open one in the future. See our list of conssessions to find a shop that stocks some of our collection near you.

Will you pass my details on to anyone else?

No, we do not pass on our customers’ details to third parties.

Where are you based?

We are Somerset Born and Bred along with all of our designs, concepts and lifestyle.

Do you have a catalogue?

Not as of yet, though we will be sure to be in contact as soon as we issue one!

What does 'submit coupon' mean?

This is if you have a discount code or gift voucher. Enter the code and press 'submit' and it will discount your total.

How can I become a model for Henry Hunt?

Simple... send some photographs of yourself with a description to   models@henryhunt.co.uk and we will be in touch when we start looking for extra models.

How do I get an internship with Henry Hunt?

Send your CV, Covering letter and example of your work to   jobs@henryhunt.co.uk  and one of our team will be in touch.

 

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